Melanie Whitelock

Hi! I thrive where technology and language intersect.

Melanie
(she/her)

Team Lead | Technical Writer

About me

I'm a team leader and writer in the tech industry. I develop product education strategies and guide a team of technical writers.I work with teams in Product, Marketing, Support, Design, Customer Success, and Sales to develop tailored communications for clients.I love finding the optimal way to position a product or service to an audience.

Portfolio

What do people say about working with me?

"I had the pleasure of having Melanie as part of my analyst team. Melanie quickly elevated herself to become a trusted partner to the sales organization and consistently provided excellent analytical insights and analysis.She excels at both tactical and project based work and consistently delivered strong, impactful results. Melanie demonstrated a willingness to take on challenging tasks and proved she can operate at a high level in a fast paced environment."

10+ years of experience including:

  • 1+ years of leadership experience

  • 3+ years of technical writing for SaaS companies

  • 6+ years in analytics and business operations

UX writing samples

Select a tile to see in-app writing samples using Gainsight PX.

Outside of work

I started an online business in college, and it's grown into a part-time labor of love. I curate vintage goods, restore them, research their history, and share collections online and in person.I've made over 830 sales of vintage apparel and home goods with consistent five-star reviews. I handle marketing and customer service for the shop, so I'm accustomed to wearing different hats! I do occasional weekend pop-up markets in Somerville and Cambridge.